Shopping Online
Q: How can I search for a specific product?
A: Click the search button on the lefthand side of the website, or use the search box on the right hand side page column

Q: What clothing size will fit me?
A: Please check the size details on the product detail page, we have measured the necessary size details for your reference.

Q: Will the SGHOOP store in my area have the same merchandise as what is on the web?
A: Currently SGHOOP.com doesn't have any retail stores.

Making a Purchase
Q: How do I make a purchase online?
A: Follow the purchase flow, select the product, check out with your status as logged in/registered, confirm on the shipping cost, delivery address and receiver's information, select your payment method and check out at the secure interface provided.

Q: Which countries do SGHOOP.com ship to?
A: Currently SGHOOP.com ship internationally, headquarter and warehouse located in Singapore, Hongkong, Beijing and Shanghai. Depending on the products ordered, SGHOOP will ship out the product from different warehouse accordingly.

Payment Information
Q: How is sales tax calculated?
A: Product tax is already included in the price shown on the website

Q: What forms or payment do you accept online?
A: Currently we only accept Paypal payment

Q: What if I do not have a credit card?
A: Due to the large volumn and international orders, we only accept Paypal credit card payment at the moment.

Security
Q: Is my credit card information secure?
A: Any payment will go through the secure interface from Paypal, we DO NOT keep any customer's credit card information, thus there is no way any credit card information leaking from our website.

Wholesale and Bulk order
Q: How do I become a reseller of your products?
A: You can contact us at wholesale@sghoop.com to request further information

Tracking an Order
Q: How do I track my order?
A: You can log into the website, under member profile area, you will be able to check the status of your order

Q: How do I track my order delivery status?
A: Whenever SGHOOP.com ships out an order, an update email will be sent through buyer's registered email address, the corresponding shipping track number will be attached in that email, please read and keep that email for future reference

Registering Online
What do I get for registering online?
How do I update information in my account?